Desktop Support
To receive adhoc assistance from our Desktop Support team, we encourage you to first contact us with your query by emailing us at info@itechservices.org.uk. The helpdesk team will process your request and relay it to the proper technician for the task. The helpdesk’s main function is to dispatch information to the right technician who will then visit you. Customers on a contract will receive their own login to request assistance through our support portal.Â
Cost-effective, compliant solutions to deliver seamless services.
With advanced technology, expert operatives and iron-clad processes in place, we have a winning combination that enables us to deliver services 24/7, 365 days a year. Our processes ensure each operator works within the strict compliance requirements of your requirements, including regulations surrounding GDPR and privacy laws, so you never have to worry about non-compliance issues.
Our cost-per-hour model guarantees that when you’re experiencing peak times, we’re able to support you, whilst extending valuable cost efficiencies to your organisation. As each company’s requirements are different we tailor our IT support packages to suit individual needs. Our IT support packages are ideal for organisations that either do not employ their own IT personnel or as a backup for their in-house IT teams.
IT Desktop Services Include
- Level 1
- Level 2
- Level 3
- Installation of software through agreements established by ACS/Distribution
- Critical Systems monitoring with email notification
- Data Security including Anti-Viral software and other Malware protection/removal
- Bespoke Software Training services
- Consulting on hardware and software requirements
Desktop System Services (Windows and Apple)
- Installation
- Configuration
- Troubleshoot
- Repair